Beemind GmbH – Sanboard Platform
Version: 18 February 2026
Jurisdictional Notice: These Terms of Service govern business-to-business (B2B) relationships between Beemind GmbH and registered Organisations. They apply to commercial users in Switzerland, the European Economic Area (EEA), and the United Kingdom. Consumer protection laws (including the EU Consumer Rights Directive, UK Consumer Rights Act 2015, and equivalent Swiss provisions) do not apply to contracts concluded under these Terms. Data protection obligations under the GDPR, UK GDPR and Data Protection Act 2018, and the Swiss nFADP apply to the extent relevant to the processing of personal data in the course of the B2B relationship.
"User" means any individual who holds a Sanboard user account.
"Platform" means the Sanboard software, websites, mobile applications, and any other products and services provided online by Beemind GmbH to its users.
"Organisation" means any legal entity or association that has registered for a Sanboard subscription.
"Subscription" means the time-limited, paid licence to access and use the Platform under the terms of the selected subscription plan.
"Personal Data" has the meaning given to it under applicable data protection law, including the GDPR, UK GDPR, and the Swiss nFADP.
2.1 Sanboard is a Software-as-a-Service (SaaS) offering operated by Beemind GmbH. It enables users to manage their organisations and to plan, carry out, and follow up on first-aid and medical service deployments.
2.2 Upon payment of the applicable subscription fee, Beemind GmbH grants the registered Organisation and its members a limited, non-exclusive, non-transferable right to access and use the Platform for the duration of the relevant subscription period and within the scope of the selected subscription plan. The Platform is operated and hosted exclusively by Beemind GmbH as a cloud-based software-as-a-service (SaaS) solution. No installation on the customer’s own IT systems takes place. Access is provided via a web-based interface and, where available, via mobile applications. Any mobile applications serve solely as a technical means to access the hosted Platform and do not constitute standalone software licensed to the customer.
2.3 The Platform is offered under three subscription plans: Starter, Basic, and Premium. The scope of services for each plan is determined by the selected subscription and, unless otherwise agreed in writing, by the price list published on sanboard.ch at the time of conclusion of the contract. Beemind GmbH reserves the right to adjust prices and the scope of services at any time. Users will be informed of any such changes with reasonable advance notice. If the User does not terminate the subscription before the end of the current subscription period following such notification, the new prices and conditions shall be deemed accepted from the start of the next subscription period.
2.4 These Terms and Conditions govern the rights and obligations under which the User may access the Platform. They apply regardless of the technology or device used to access it. The version of these Terms published on sanboard.ch at the time of access shall be the authoritative version.
2.5 By accessing the Platform, the User confirms that they have read and understood these Terms and Conditions and the Privacy Policy (available at sanboard.ch). If the User does not agree to these Terms, they are not authorised to access the Platform.
2.6 For services provided by third-party providers integrated into or linked from the Platform, the terms and conditions and privacy policies of the respective third-party provider apply.
3.1 The User is responsible for providing all devices, hardware, and software necessary to access the Platform, including a suitable internet connection. All associated costs, including internet access fees, mobile data charges, and fees for third-party technology platforms, are borne solely by the User.
3.2 The User undertakes to comply with these Terms and Conditions and all applicable law when accessing and using the Platform, including applicable data protection legislation in the EU, UK, and Switzerland.
3.3 The User must provide accurate and truthful identification information when registering on the Platform and must keep such information up to date at all times. Accounts may not be created under a false name or identity.
3.4 User accounts are personal and non-transferable. The User must not share their login credentials with any third party. The User is responsible for all activity that takes place under their account. Where unauthorised account use occurs due to the User's failure to maintain adequate security of their credentials, the User shall be liable for any resulting loss or damage.
3.5 The User must not use the Platform for any unlawful purpose. In particular, the User must not:
Violations of these obligations may give rise to claims for damages by Beemind GmbH or affected third parties.
3.6 Beemind GmbH does not actively monitor the content or communications posted on the Platform and is not involved in the interactions between users. Beemind GmbH cannot verify the identity of every user and cannot guarantee that any user is who they claim to be. Users should exercise reasonable caution when interacting with other users. Beemind GmbH reserves the right, at its sole discretion, to (i) monitor content on the Platform, and (ii) suspend or terminate user accounts in the event of infringement of intellectual property rights or other violations of these Terms.
3.7 The User may view cached copies of Platform content for personal, non-commercial use on their own device. This right is non-transferable and does not extend to downloading, reproducing, modifying, creating derivative works, publicly performing, publicly displaying, renting, selling, or distributing Platform content without the prior express consent of the rights holder.
4.1 Beemind GmbH provides registered Organisations with technical email support for the Platform. Support enquiries should be directed to: support@beemind.ch.
4.2 Technical support is limited to documented bugs or disruptions that are reproducible by Beemind GmbH. Upon request, the User must provide complete and accurate information about the reported issue.
4.3 Support is provided on business days during standard business hours. Unless expressly agreed otherwise in a separate Service Level Agreement (SLA), there is no guaranteed response time, resolution time, or obligation to resolve any specific issue.
4.4 Beemind GmbH may offer optional enhanced support packages or SLAs for an additional fee. The scope of any such arrangement is governed solely by the individual agreement concluded between the parties.
5.1 Beemind GmbH and/or its licensors retain exclusive ownership of all rights, title, and interests in and to the Platform, including all updates, modifications, and derivative works.
5.2 Subject to the User's acceptance of and ongoing compliance with these Terms, Beemind GmbH grants the User a non-exclusive, non-transferable, time-limited, revocable, and restricted right to use the Platform and its content within the scope of the applicable subscription plan. Beemind GmbH may revoke this right immediately in the event of a breach of these Terms, misuse, or unlawful use of the Platform.
5.3 The User is not permitted to sublicense or otherwise transfer their right to use the Platform to any third party. The User agrees to use the Platform solely for the purposes set out in these Terms. Any breach entitles Beemind GmbH to immediately terminate the User's access rights and block access to the Platform.
5.4 No rights are granted to the User in respect of the trademarks, logos, or other branding of Beemind GmbH or its licensors.
5.5 If the User voluntarily submits suggestions, ideas, enhancement requests, feedback, or other communications relating to the Platform, Beemind GmbH is entitled to use, exploit, develop, and commercialise such submissions without restriction, compensation, or obligation to the User, unless otherwise agreed in writing. To the extent permitted by applicable law, the User assigns to Beemind GmbH all intellectual property rights in such submissions. This clause does not limit any remedies the User may have under applicable law in respect of their own data or outputs generated through use of the Platform.
6.1 The subscription runs for the agreed contract period and renews automatically for the same duration unless terminated by the registered Organisation's designated contact person within the notice period specified in the subscription settings on app.sanboard.ch. The applicable notice period is no less than 30 days before the end of the then-current subscription period, unless a different period is expressly agreed. Termination is effected by selecting the relevant option in the subscription settings on app.sanboard.ch. Beemind GmbH will send a renewal reminder to the registered contact email address at least 30 days before the renewal date.
6.2 Beemind GmbH may terminate a user account or subscription with fourteen (14) days' written notice to the email address registered by the User.
6.3 Beemind GmbH may restrict, suspend, revoke, modify, or delete any user account or access to the Platform at any time if the User breaches these Terms or violates applicable law. Termination or suspension for good cause may take effect immediately without notice. Following suspension or deletion of a user account, the User will lose access to their account, associated content, and data. No refund of subscription fees already paid will be made in such cases.
6.4 Upon termination of the subscription, Beemind GmbH will, upon request, make the User's data available for download in a standard, machine-readable format for a period of 30 days from the date of termination. This right of data portability is provided in compliance with Article 20 GDPR, the UK GDPR equivalent, and the applicable provisions of the Swiss nFADP. After expiry of that 30-day period, Beemind GmbH is entitled to permanently delete all of the User's data, unless statutory retention obligations require otherwise.
7.1 Beemind GmbH endeavours to make the Platform available on a continuous basis. The Platform may be updated and changed from time to time, with or without prior notice to the User. Users may need to update third-party software (such as their browser) to ensure continued access.
7.2 Scheduled maintenance windows may be announced in advance. The Platform may be temporarily unavailable during such periods.
7.3 Beemind GmbH does not guarantee 100% availability or uninterrupted access. Unscheduled outages, delays, or technical disruptions may occur. No claims against Beemind GmbH arise solely from such interruptions, except where caused by Beemind GmbH's gross negligence or wilful misconduct.
8.1 Beemind GmbH shall be liable for damages only to the extent such damages are caused by wilful misconduct or gross negligence on the part of Beemind GmbH. Liability for damages resulting from data loss, service interruptions, transmission delays, incomplete data transfers, or malfunctions of the Platform is excluded to the extent permitted by applicable law.
8.2 Beemind GmbH does not warrant that the Platform will be available at all times or operate without interruptions or errors. The Platform is provided as a cloud-based service, and temporary limitations, maintenance periods, or technical disruptions may occur. Beemind GmbH applies appropriate and industry-standard technical and organisational measures to maintain the functionality, integrity, and protection of the Platform and the data processed therein.
8.3 The Platform is provided “as is” and “as available”. No warranty is given regarding uninterrupted availability, specific response times, or fault resolution, unless expressly agreed in a separate Service Level Agreement (SLA).
8.4 Nothing in these Terms shall exclude or limit any liability that cannot be lawfully excluded or limited under applicable mandatory Swiss law or other mandatory provisions governing B2B commercial relationships.
9.1 To the extent permitted by applicable law, Beemind GmbH shall not be liable for damages caused by ordinary (minor) negligence. For contracts governed by or subject to UK law, any exclusion or limitation of liability in these Terms is subject to the reasonableness requirement under the Unfair Contract Terms Act 1977 (UCTA). Beemind GmbH considers these limitations to be reasonable given the nature of the SaaS service, the subscription fees charged, and the commercial context of the B2B relationship.
9.2 Beemind GmbH's liability for damages caused by gross negligence or wilful misconduct, whether by Beemind GmbH itself or its vicarious agents, remains unlimited. This applies across all jurisdictions, including under Swiss law, UK law, and the EU Data Act (Regulation (EU) 2023/2854), which prohibits the exclusion of liability for intentional acts or gross negligence in B2B data-related agreements.
9.3 The limitations on liability in this section also apply in favour of Beemind GmbH's employees, agents, and licensors.
9.4 These limitation of liability provisions reflect a commercially negotiated allocation of risk between sophisticated business parties and comply with the EU Data Act's requirements for B2B fairness in data-related contracts. Beemind GmbH does not unilaterally impose any clause that would exclude the other party's remedies for non-performance of contractual obligations.
10.1 The Platform may contain links to third-party websites or enable the use of third-party social media and other services. The User accesses and uses such third-party services entirely at their own risk and subject to the terms and conditions of the respective third-party provider. The presence of links to or from the Platform does not constitute an endorsement of any third-party website, content, or service by Beemind GmbH.
11.1 The User agrees that their contact information may be shared with Beemind GmbH's affiliated companies, subcontractors, and business partners for the purposes of the business relationship between the parties, including marketing of products and services, to the extent permitted by applicable data protection law. Where required by law (including GDPR), such use will be based on the User's explicit consent or another valid legal basis.
11.2 Beemind GmbH may identify the User's Organisation as a customer in its own marketing and public relations materials. This right continues beyond the term of these Terms and Conditions and remains in force until revoked in writing by the subscriber.
11.3 Beemind GmbH may assign its rights and obligations under these Terms to any third party, in whole or in part, without the User's consent, provided that such assignment does not materially prejudice the User's rights. The User may not assign or otherwise transfer their rights under these Terms without the prior written consent of Beemind GmbH. Any purported assignment in violation of this clause is void.
11.4 If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
11.5 Any general terms and conditions of the User are expressly excluded and shall not apply.
11.6 These Terms and Conditions are governed by Swiss law, excluding its conflict-of-laws rules (private international law). As these Terms govern B2B relationships, the parties are free to agree on this choice of law and no mandatory consumer protection overrides apply.
11.7 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at the registered seat of Beemind GmbH. As these Terms govern business-to-business (B2B) relationships exclusively, the parties' agreement on exclusive jurisdiction is binding and enforceable under Article 25 of the Brussels I Recast Regulation (EU) No 1215/2012 and equivalent UK and Swiss rules. The consumer jurisdiction protections under those instruments do not apply.
11.8 These Terms govern B2B relationships only. Beemind GmbH does not offer the Platform to consumers (as defined under applicable consumer protection law). Accordingly, consumer-specific dispute resolution schemes, including mandatory ADR or ODR obligations, do not apply to contracts concluded under these Terms.
Beemind GmbH reserves the right to amend these Terms and Conditions at any time. Changes will be communicated to users either by email or by a notice displayed in the login area of the Platform. The version published on sanboard.ch at the time of access shall be the authoritative version. Continued use of the Platform after notification of changes constitutes acceptance of the amended Terms. For users in the EU and UK, Beemind GmbH will provide reasonable advance notice of material changes and, where required by applicable law, will obtain consent to changes that affect existing contractual rights.
Beemind GmbH is entitled to engage subcontractors (including cloud infrastructure providers) to fulfil its contractual obligations. Beemind GmbH remains responsible to the User for the proper performance of all contracted services. Where subcontractors process personal data on behalf of Beemind GmbH, appropriate data processing agreements compliant with GDPR Article 28, UK GDPR, and the Swiss nFADP shall be in place.
Beemind GmbH maintains a current list of sub-processors, which is made available to registered Organisations upon request and published at sanboard.ch/subcontractors. Beemind GmbH will notify the Organisation's designated contact at least 30 days in advance of engaging any new sub-processor that will process personal data. The Organisation may object to a new sub-processor on reasonable data protection grounds within that 30-day period. If no resolution can be reached, the Organisation may terminate the subscription with immediate effect and receive a pro-rata refund of any prepaid fees for the remaining subscription period.
14.1 The processing of personal data in connection with the Platform is governed by the Data Processing Agreement (DPA) concluded between Beemind GmbH and the User, as well as by the Privacy Policy available at sanboard.ch. The DPA sets out the nature, purposes, and scope of processing, as well as the obligations of each party.
14.2 Beemind GmbH processes personal data in compliance with applicable data protection law, including the Swiss Federal Act on Data Protection (nFADP/revDSG, in force since 1 September 2023), the EU General Data Protection Regulation (GDPR) where applicable, and the UK GDPR and Data Protection Act 2018 where applicable.
14.3 Users who are natural persons have the right to access, rectify, erase, restrict processing of, and port their personal data, as well as the right to object to processing, in accordance with applicable data protection law. Requests may be directed to support@beemind.ch. EU and UK users also have the right to lodge a complaint with their competent supervisory authority.
14.4 Beemind GmbH implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, in accordance with Article 32 GDPR and equivalent provisions of UK and Swiss law.
14.5 Data breach notification. In the event of a personal data breach, Beemind GmbH will notify the Organisation without undue delay and, where feasible, within 48 hours of becoming aware of the breach. This is to enable the Organisation, as data controller, to meet its own notification obligations — including the 72-hour deadline for reporting to the competent supervisory authority under GDPR Article 33 and the UK GDPR equivalent, and the "as soon as possible" requirement under the Swiss nFADP. Breach notifications will include, to the extent then known: the nature of the breach, the categories and approximate number of data subjects affected, the likely consequences, and the measures taken or proposed to address it.
14.6 EU Data Act. To the extent that the EU Data Act (Regulation (EU) 2023/2854) applies to data generated through use of the Platform, Beemind GmbH will comply with its obligations under that regulation, including the prohibition on unfair B2B contractual terms relating to data access and use. Any clause in these Terms that would be rendered void under the Data Act's blacklist or greylist shall be treated as severable and of no effect, without prejudice to the remaining terms.
Copyright © 2026 Beemind GmbH
